REFUND & RETURN POLICY
Overview
This Refund and Return Policy applies to purchases made through Sketchys.We sell digital downloadable products and physical art posters. Refund conditions differ depending on the product type.
Digital Downloadable Products
Due to the nature of digital products, all digital downloads are non-refundable and non-returnable once the file has been delivered or downloaded.
By completing a purchase, you acknowledge that you waive your right of withdrawal for digital content once the download has started.
Exceptions may be considered only if:
The file is technically defective
The downloaded file is corrupted or inaccessible due to our error
In such cases, we will provide:
A corrected file, or
An alternative solution at our discretion
No refunds will be issued for digital products that have been successfully delivered.
Physical Posters (Printed Products)
You may request a return or replacement within 14 days of delivery for physical posters only if:
The item arrives damaged
The item is defective
The wrong product was sent
Returned items must be:
Unused
In original condition
In original packaging
Custom-made or personalized posters are non-refundable, unless they arrive damaged or defective.
Non-Returnable Items
The following items are non-returnable:
Digital downloadable products
Customized or personalized physical posters
Gift cards (if applicable)
Refund Process (Physical Products Only)
Once your returned item is received and inspected, we will notify you by email regarding approval or rejection of your refund.
If approved, the refund will be processed to your original payment method within a few business days.
Shipping Costs
Return shipping costs are the responsibility of the customer
Shipping fees are non-refundable
If the return is due to our error (damaged or incorrect item), return shipping costs will be covered by us
We recommend using a trackable shipping service for returns. We cannot guarantee receipt of returned items without tracking.
Exchanges
We only replace physical products if they are damaged or defective.To request an exchange, please contact us at hasan@sketchys.net with photos of the issue.
Late or Missing Refunds
If you have not received your refund:
Check your bank account
Contact your payment provider
Contact your bank
If the issue persists, please email us at hasan@sketchys.net.
Contact Information
For questions regarding refunds or returns, contact us at:
Email: support@sketchys.netBusiness Name: Sketchys Art – HALİL BAŞPINAR